Refund policy

Special Message Regarding All Wood Decor & Wall Hangings

All Netties Expressions Handmade Wooden Signs and Handmade Wood Décor are uniquely created and designed by Netties Expressions in Robin, Manitoba Canada.

Netties Expressions rustic wood décor and signs are NOT mass produced in China or created in a sweat shop or factory assembly line. Each piece is individually handmade by myself (Jennette). There is a lot of thought and love put in to each item.

No two signs or wood décor are identical which means that the décor or sign(s) you have purchased or want to purchase will be special and unique to you and your home. The uniqueness of each item is what makes Netties Expressions wooden décor so special.

All of my wood signs and décor are designed and created to be rustic. I try my utmost to provide good quality and craftsmanship. The décor and sign(s) which you purchase will be distressed and may not look identical to the sign pictured due to the uniqueness of distressing.

If you are looking for perfect pieces of identical art, you will not find that here in the handmade world.

Wood is wood. Even the same types of wood are different which means that the same colour of stain or paint may look different from piece to piece. I love the look of wood and do not try to cover up knots, knot holes, the wood grain, aging or imperfections in the wood as I feel that it adds special character to each piece.

General Refunds

If you have ANY questions, please send me an email PRIOR to your purchase.

My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for the shipping cost on all refunds.

Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please mail your item(s) to:

Netties Expressions
213 2nd Ave NW
Roblin, MB, R0L 1P0, Canada
Ph: (204) 937-0953

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me at jennette@nettiesexpressions.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at jennette@nettiesexpressions.com and send your item to:

Netties Expressions
213 2nd Ave NW
Roblin, MB, R0L 1P0, Canada
Ph: (204) 937-0953

Custom Order Refunds

ALL CUSTOM ORDER SALES ARE FINAL.

**Unless an error was made by me (miss-spellings, etc) I generally cannot refund.**

In the event that we mutually agree to a refund, a refund will only be given for the item itself, and not the shipping. Custom items will be made as shown in the listing. If you want any changes, please make it VERY clear in the notes to seller at checkout - otherwise, name order, etc will be as shown in the listing. I will also send you a proof prior to creating the actual product which gives you a chance to catch any last minute changes. I work very hard to ensure you get exactly what you want on custom orders so if you are not happy please contact me so we can reach an agreement on how to handle the situation.

Damaged or Lost Items

For items damaged in transit, please contact me to discuss the matter. I will require photos so please hang on to all the packaging material as well as the damaged item. Damaged items will be refunded in full, including the original shipping cost. Netties Expressions requests that you return the damaged item before shipping out the replacement.

***I have no control over how long an item may be held in Customs. Generally it only takes a few days to clear, but they can hold an item for up to 30 days.***

Within Canada and the USA an item is considered lost if you have not received it within 6 weeks of shipment.